Get in touch
One mailbox handles general, licensing, and support enquiries. Including the right details up front helps us respond quickly.
General enquiries
Product questions, partner enquiries, press, and anything that doesn't fit support or licensing.
Licensing enquiries
Single-installation, multi-license packs, site licensing, and custom deployment enquiries.
Email:
support@squidproxypro.com
Please indicate the number of installations, deployment region, and any procurement constraints.
Support enquiries
Installation, configuration, service, ACL, and licensing-activation issues for licensed customers and trial users.
When emailing about a support issue, please include:
- Your Windows version (e.g. Windows Server 2022 Standard, Windows 11 Pro 23H2)
- Your Squid Proxy Professional product version
- The Squid version reported in the management console
- A short description of what you expected, what happened, and any relevant log excerpts
Before you write
Many common issues are answered in the documentation, particularly under Troubleshooting and Opening Windows Firewall ports.
Response times
We aim to acknowledge support enquiries on the next business day. Licensing enquiries are typically responded to within one business day. Trial-evaluation questions are best-effort.